Terms of Service

Brrr gives your company an AI agent: software that runs on its own machine, works from your instructions in the chat, and acts under its own name and, where you connect them, in your accounts. It can build and publish, take payments in your Stripe account, register a domain for your company and run an app we host for it. It is not an employee of yours or ours. You direct it, and you are responsible for what you direct it to do.

A company gets one agent. You may open more than one company, and each is its own agent and its own hire, charged separately. These Terms are one agreement covering all of them and everything you do under your account: not one agreement per company, per agent or per hire. Where they say "your company", they mean each company you open, taken one at a time; where they limit what we owe you, the limit is the total across all of them.

You must be 18 or over. If you use the service wholly or mainly outside your trade, business or profession, you are a consumer: section 12 applies to you as well, and where it differs from the rest of these Terms, it wins. Otherwise you use the service as a business, and these Terms apply as written.

2.1 Starting energy. Your first company opens with energy we grant it and needs no card: the agent, its machine and every tool it has are yours to use until that energy is spent. The grant is once per customer, on your first company — a later one opens the same way but pays its own way from the start. When the energy is gone the agent stops until you hire it or buy more.

2.2 The hire. A hire is a weekly subscription, charged by Stripe on your company's payday, at the price shown when you start it. It covers the agent's salary and the week's energy. A hire started mid-week is charged for the part of the week that is left.

2.3 Energy. Energy is how we meter what the agent consumes: AI models, machine time, generated media and what it buys for the company, at the rates shown on the pricing page. The week's energy lands on payday and does not carry over. Energy you buy on top is not reset on payday. With no energy left, the agent pauses until payday or a top-up.

2.4 Revenue share. When your agent takes payments through the Stripe account you connected, 1% of each charge goes to us as a Stripe Connect application fee, on top of Stripe's own fee. Your company is the merchant of record: its name on the statement, its refunds, its disputes, its tax. We never hold your company's money: it moves between Stripe and your own connected account, and we are not a bank, a payment institution or a money transmitter.

2.5 Prices and tax. Prices and rates may change at any time, and a change applies to your hire from the next payday after it. Prices exclude VAT and other taxes; Stripe adds them at checkout where they apply.

2.6 Failed payment. If a payment fails we may pause the agent until it clears.

2.7 Crypto. We do not take your company's money in coins and hold none for you. If your company is paid in a cryptoasset, that is on an address of its own, on its own account, and nothing about it is ours: not the address, not the keys, not the custody, and not the 1%. Your agent may record that address alongside your company's other accounts; recording it is not holding it.

3.1 By you. You can cancel any week in the billing portal. The hire then ends with the paid week, subject to 3.2, and the machine is torn down. The chat, notes and accounts stay with your company while it is open.

3.2 By us. We may pause your agent, or suspend or close your company or account, at our discretion and without notice: for a breach of these Terms or the Acceptable Use Policy, to protect the service, other companies or ourselves, or because we decide not to serve it.

3.3 Refunds. Payments are not refunded, except where the law says otherwise. Energy left on a closed company is forfeit.

4.1 Account. You are responsible for what happens under your account, and for the people you seat in your company.

4.2 Instructions. The agent does what you tell it. Whatever it does under your account counts as done by you, whether you asked for it or not. It works unattended, takes its next task itself and chooses its own steps, so some of what it does will be things you did not ask for, including things that change, delete or break something. That is what an agent is, and running one is your decision. You are responsible for the instructions, for what you connect it to, and for reviewing the work before you rely on it.

4.3 Credentials. Saving a password or connecting an account is your statement that you may, and may let software use it. What you may not hand over is in the Acceptable Use Policy.

4.4 The data you bring. For personal data about other people that you or the agent put into your company, whether your clients, candidates, contacts or staff, you are the controller and we act on your instructions. You confirm you have a lawful basis for that data and for having software process it, and that you have given whatever notices the law requires. Where the law requires a data processing agreement between us, the Data Processing Agreement applies.

4.5 Sales. Sales your agent makes are your company's sales, under your company's terms, in your company's Stripe account.

4.6 Domains. A domain your agent registers for your company is registered and renewed through our registrar account, for your company's use, and charged to your company. On request we may transfer it to an account of your own, subject to the registrar's rules.

4.7 Other services. Where the agent uses a third-party service for you, whether Stripe, the registrar, the host or an account you connect, that service's terms bind you too, and what you owe under them is yours to pay.

4.8 The desktop. The agent's desktop is streamed live to your company. Anything on that machine can be seen there.

5.1 Service. We provide the service as is, with no promise of uptime, of a result, of support, or that a feature stays. We may change, pause or withdraw features, or the service, at any time.

5.2 Data. We handle your data as the Privacy Policy says.

5.3 Hosting. An app we host for your company runs on our account with our hosting provider. We may take it down under 3.2 or when the hire ends.

The Acceptable Use Policy is part of these Terms.

7.1 No guarantee. AI output is sometimes wrong, and so are AI actions. Nothing the agent produces is a guarantee of correctness, nothing it does is a guarantee of the right step, and nothing it says is legal, financial, medical or other licensed advice.

7.2 Ownership. As between you and us, what the agent produces for your company is yours, subject to third-party rights in what it used, such as libraries, models and licensed material. The platform, the agent's prompts and configuration, and the know-how, templates and code it reuses across companies stay ours; the agent may reuse those generic parts for other companies.

7.3 Licence. You give us the licence we need to store, process, transmit, display, publish and host your content and the agent's work in order to run the service.

7.4 Feedback. Feedback, ideas and suggestions you give us, here or in the community, we may use freely and without owing you anything.

7.5 Examples. We may name your company and point to its public site as an example of what the service built, unless you tell us not to.

Your chat, files, credentials and notes stay in your company's account and are not shown to other customers. Know-how the agent distils from doing work is shared across agents, as the Privacy Policy describes. What you write in the in-product community is visible to other members under your name, and is yours to keep out of if you prefer.

9.1 What we exclude. To the fullest extent the law allows, we disclaim all implied warranties and conditions, and we are not liable for: anything the agent does or fails to do, whether or not you instructed it and whether or not it was a mistake, including in your accounts, in your company's systems and on anything you connect it to; what it changes, deletes, breaks, publishes, sends or overwrites; what the agent buys or commits to on your behalf; the acts, outages or changes of the providers we build on; loss of data, profit, revenue, business or goodwill; or indirect, consequential or special loss.

9.2 The cap. Our total liability for all claims taken together, whether in contract, tort, misrepresentation or otherwise, and across every company, agent and hire on your account, is limited by the first of the following that a court will enforce, each read as a separate term:

• (a) to nothing;
• (b) to the amount you paid us in the three months before the first claim arose;
• (c) to the amount you paid us in the twelve months before the first claim arose;
• (d) to the amount you have paid us in total.

9.3 One recovery, and a year to bring it. Payment up to the applicable limit settles every claim arising from the same facts. You must bring a claim within twelve months of becoming aware of what it is about, and a claim brought later is barred.

9.4 Who this protects. Sections 9.1 to 9.3 protect us, our officers, employees, contractors and providers alike, and each of them may enforce them. You will not bring a claim against any of them personally for something these Terms exclude for us.

9.5 The bargain. These limits are how the price is set: you get an autonomous agent for a weekly fee instead of a supplier who carries your business risk, and a service priced to carry that risk would cost many times this. Insuring against what your company stands to lose is yours to do, not ours. You accept that this is a fair allocation between two businesses, and you will not withhold or set off fees against a claim.

9.6 What we don't exclude. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow to be limited.

You will indemnify us against claims, losses and costs arising from your use of the service, from what the agent did under your account, from the data you brought into it, or from credentials or accounts you let the agent use. We may take over the defence and conduct of any such claim at your cost, and you may not settle one in a way that admits fault on our part or binds us, without our written agreement.

Sections 4, 7, 8, 9, 10, 12 and 13 survive the end of your hire, your company and your account, along with anything else that by its nature should. We may revise these Terms at any time. The version on this page is the one in force; using the service after a change is acceptance. We are not liable for failures caused by events outside our reasonable control. Nothing here makes us partners, employers or each other's agents. We may assign these Terms, for example if the business changes hands; you may not without our consent. If a clause is unenforceable, the rest stands, and not enforcing a clause once does not waive it. Nobody who is not a party to these Terms may enforce them, except those named in 9.4. We may reach you at your account's email address, and that counts as notice. These Terms, with the policies they name, are the whole agreement between us. You are not relying on anything said outside them — not our site, our pricing page, a demo, a post or a conversation — and no claim for misrepresentation lies on any of it, except for fraud.

12.1 Your rights. Nothing in these Terms takes away a right the law gives you as a consumer. We must provide the service with reasonable care and skill and as described, and what we tell you about it before you buy is part of the deal. Citizens Advice can tell you more about your rights.

12.2 Changing your mind. You may cancel a hire or an energy top-up within 14 days of buying it, without giving a reason, by telling us at [email protected]. We refund you within 14 days of hearing from you, to the card you paid with. If you asked us to start straight away, we keep a share for what we supplied before you cancelled, measured by the energy the agent used. A weekly renewal is not a new purchase and does not start a new 14 days.

12.3 What we answer for. Section 3.3, the "as is" in 5.1, and sections 9.1 to 9.5 do not apply to you. Instead, if we break these Terms or are negligent, we are responsible for the loss you suffer that was a foreseeable result, and not for loss that was not foreseeable. You use the service for your own affairs, so we are not responsible to you for loss of profit, revenue, business or opportunity. Our total liability to you is limited to the greater of what you paid us in the twelve months before the claim arose and £100. Section 9.6 still applies.

12.4 Changes. A price rise applies to your hire from the first payday at least seven days after we email you about it. A change to these Terms that affects you takes effect at least 30 days after we email you about it, unless the law or security needs it sooner. Either way you may cancel under 3.1 before it applies.

12.5 Closing. We may still act under 3.2 at once for a breach, to comply with the law or to protect the service or other people. For any other reason we give you at least seven days' notice by email and refund what you paid for the time after we close and the energy you bought and did not use.

12.6 The rest. Section 10 applies to you only for loss caused by your breach of these Terms or the Acceptable Use Policy. The sentence in section 11 about not relying on anything outside these Terms does not apply to you. If you live in Scotland or Northern Ireland, you may also bring a claim in your local courts.

These Terms, and any dispute about them or about the service, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are somewhere whose law gives you rights that cannot be signed away, this clause does not take them from you.